Complaints & disputes
We're committed to resolving issues fairly and promptly. Here's how our complaints process works.
How to complain
1
Contact us
Reach out via the app, email, or contact form with your complaint details.
2
We investigate
Our team reviews your complaint within 5 business days.
3
Resolution
We provide a response with our findings and next steps.
4
Escalation
If unsatisfied, you can escalate to our management team or relevant regulators.
Timelines
We respond within 5 business days.
Complex cases may take up to 15 business days. We'll keep you updated throughout.